Avaya was sending information to sellers, partners and internal staff on an ad-hoc basis. Information was often incorrect, incomplete and outdated. The sales team simply didn’t have the tools they needed to do the best job. Avaya needed an efficient way of keeping everybody updated with real-time, accurate information on market insights, case studies, competitors and products and solutions.
We developed a central, mobile hub and app which enabled Avaya to have complete control of the latest information and seamlessly keep everyone up to date so they could use this to start and support their sales conversations. A special ‘Rip & Replace’ feature allocated the right Avaya product to replace present systems and “Click-for-Callback” allows users to register for a call from the pre-sales helpdesk, without having to waste time in a phone queue.